FAQ
Questions, answered.
Do my clients need an account to book?
No. Clients book on your public booking page with their name, email and phone number.
How do deposits work?
Connect your own Stripe account in Settings and choose a deposit amount. Clients pay it by card when they book, and it goes straight to your Stripe. If you cancel, they’re refunded automatically.
How do I stop no-shows?
Turn on Card on file in Settings → Payments. Clients agree to your no-show and late-cancellation fees and save a card when they book, without being charged. If they don’t show, open the appointment and charge the fee in one click. You can also require a deposit instead.
Can clients book from my own website?
Yes. In Settings → Business you’ll find code to paste into Wix, Squarespace, WordPress or most website builders, a “Book now” button, and a direct link for every service.
Can clients add extras to a service?
Yes. Create add-ons like nail art or a hand massage and choose which services they go with. Clients tick them when booking, and the price and time are added automatically. Prices can also show as “from $65+” or “price varies”.
I’m switching from another booking app. Can you help?
Yes. Every new business gets a free 20-minute setup call. We’ll add your services, connect payments and bring over your client list with you.
Can I make the booking page match my brand?
Yes. Upload your logo and a cover photo, pick a colour and choose from five styles in Settings.
Can my staff have their own logins?
Yes. Invite managers and employees by email. Employees only see their own bookings, clients and hours.
Can I take payment at the end of an appointment?
Yes. Checkout adds up services, products, discounts, GST/PST and tips, subtracts any deposit, records how they paid, and emails a receipt.
Can I collect intake forms before an appointment?
Yes. Build questions per service. Returning clients aren’t asked the same questions again.
What’s the difference between Base and Pro?
Base has everything a solo provider needs: booking page, deposits, reminders, checkout, inventory and up to 2 staff. Pro adds unlimited staff, team logins, no-show reports, deposits for repeat no-shows, all booking-page styles with a cover photo, no ZOROLIQ badge, and priority support. You can upgrade anytime from Settings.
How does the free trial work?
You get 14 days free. A payment method is required to start, and you’re not charged until the trial ends.
What is ZOROLIQ Custom?
Our done-for-you service for businesses that want a tailored website, booking system, automations or internal tools built specifically for them. It’s separate from the subscription plans.
Still wondering? support@zoroliq.com or try it free.